“We believe knowledge is power…the more your sales team knows our agents process…the higher the success rate!”
-The FMG Group
Auto Warranty Script
Hi may I speak with (CUSTOMERs NAME), my name is ______________ from the vehicle processing department. We’re calling you in regards to your YEAR/MAKE/MODEL…are you the owner of that vehicle? (Must be YES) Ok good…this is a courtesy call in regards to the warranty coverage options for your vehicle. These programs will help protect you in the event of breakdown or mechanical failure.
Our records indicate you still have not activated the coverage program available for your MAKE/MODEL. It is important we get you the information while we are still able to offer programs without a vehicle inspection. I will just need to verify a few things and then I can get you over to a coverage specialist who can go over all your coverage options
Our records indicate your vehicle currently does not have a coverage plan, is that correct? (Must be no but if yes must be close to 30,000 miles, 4 months or less until it expires to transfer)
I have your address as _______________? (If not update the file with the current residence information)
And what is a good estimate for the mileage on that vehicle now? (Must be under 150,000 miles)
Are there any check engine lights on or fluid leaks? (Must be No)
Are there any aftermarket modifications to the vehicle? (Lift, oversized tires, etc.) (Must be No)
OK it looks like based upon the information you provided we still have some programs available. I am to bring a senior coverage specialist on the line to go over all your options. Is that alright?
Great hold the line please while I find one available for you. Thanks
TRANSFER HANDOFF SCRIPT:
(Customers Name) I HAVE OUR COVERAGE SPECIALIST (AGENT NAME) ON THE LINE. (HE/SHE) IS GOING TO GIVE YOU THE INFORMATION AS TO WHAT COVERAGE IS AVAILABLE TO YOU AND AT WHAT COST, AND CAN ASSIST YOU WITH ANY QUESTIONS YOU MIGHT HAVE. (AGENT NAME) TAKE IT AWAY